Terms and Conditions

Our Terms and Conditions must be agreed to when logging into the TOTAL DRIVE APP

1. PAYMENTS
2. Driving lessons can be paid via bank transfer or cash on the day.
   If paying via the app only for individual lessons, you must pay 3 working days before the start of your lesson – as app payments take 3 days to clear.
3. Block Bookings are valid for 4 months from 1st lesson in block, any unused lessons after this time will expire & no refund given.
4. COMMITMENT
   We expect all our students to have a minimum of 1 lesson a week were possible, this is so that you can progress through the syllabus.
5. If you do not have a driving lesson for 3 weeks or more, your space will be given to a new student and you will have to contact us again when a space in your area becomes available. 
6. CANCELLATIONS
   Should you cancel your first driving lesson – you will lose your space.
   We only allow a student a total of 3 cancellations in a 6 month period – any more and you lose your space.
7. All students will receive a text message 48 hours before every lesson.
   All Students will receive an in-app notification 24 Hours before every lesson.
8. If you or your driving instructor wishes to cancel a lesson a notice period of 48 hours is required. It must be appreciated that last minute cancellations, means a driving instructor will not earn a wage for that hour.
9. If you do not give the correct notice period of 48 Hours, the lesson duration that was booked will be required to be paid via bank transfer to your instructor or paid on the next lesson.
10. Should you not pay for the lesson in advance and then cancel at short notice, you will lose your space in your driving instructors diary.
11. Unfortunately, from time to time driving instructors may have to cancel driving lessons at late notice, if this happens the driving instructor will re-arrange the driving lesson at the most convenient time for you.
12. Back to back cancellations (even if correct notice is given) will result in you losing your space with your driving instructor.
    This is because we cannot hold spaces open, and empty spaces means no income.
13. DRIVING TESTS
    When a driving test is booked, you must maintain a minimum of a 1 hour driving lesson every week up to your driving test date to keep you at the required driving test standard.
    We also recommend a MOCK test every few weeks on the lead up to your driving test.
14. REFUNDS
    Should you require a refund for the remaining lessons of a block booking, used lessons will be calculated at normal lesson rate and a £25 admin fee will be added. A refund receipt is also required to be signed by the pupil & Instructor (if under 18 – a parent or guardian must sign for the refund)
15. Vehicle Damage – Driving Test
    Should a student crash the instructors vehicle or cause damage, the student will be liable for the insurance excess or repair of the vehicle.
16. Tyre / Wheel Damage – Driving Test
17. Should a student hit the kerb hard enough to cause the tyre to burst, the student will be required to replace the tyre – this will be with either a part worn or new tyre depending on the remaining tyre tread depth.
    To avoid hitting the kerb, aim to stop 6″ to 10″ away from the Kerb and approach slowly.
18. Lesson Price Adjustments
    Our lesson prices are adjusted regularly in accordance with driving lesson demand – students on older rates will start paying new lesson rates on 1st April